Our most commonly asked questions and more importantly, the answers. If your question is not answered here, please give us a call or send an email to support@ITDoctors.com and we’ll respond as soon as possible. Your question might even end up on our list.
Do you work on Apple products?
Yes, IT Doctors is proud to be a member of the Apple Consultants Network. We are knowledgeable about the products and can even meet you in an Apple Store to advise you on purchases, as well as provide set up and authorized service and repair.
What is the Apple Consultants Network?
We think Apple says it best: The Apple Consultants Network is your preferred source for Apple-certified technical consultants. Membership is comprised of consulting firms that are passionate about delivering high-quality, innovative technology consulting and professional services to clients of all types. Staffed with technical personnel holding Apple certifications, each member company is independently owned and operated and has met the strict requirements for inclusion in the Apple Consultants Network.
For you, it means getting the most from your tech investments and professional advice on Apple or multi-platform solutions.
Do you work on PCs or Windows Systems?
Yes, IT Doctors works on PCs. We can fix just about anything, from screen repairs to keyboards to upgrading memory, replacing a hard drive, virus or spyware removal, recovery, software and more.
Can you recover my data?
Yes. Even if your computer crashes, often times the data can still be recovered. Don’t panic, call us. We’ve recovered many files and memories over the years.
Do I need to make an appointment?
No, you do not need appointments, but we do prefer them. Call or email anytime, or stop in our office during business hours. Like we say, the IT Doctors team is always scrubbed in and ready to help.
Why do you wear scrubs?
We’re not your typical IT company, and from the beginning we knew that a theme and image was important – IT Doctors was it, and scrubs were a natural but unique choice. Like a doctor, we’re professionals focused on overall health, well-being and always available to treat acute ailments – only for technology. The scrubs are part branding, part team reinforcement, part fun and just plain comfortable. Plus admit it, you like them too.
What brands of computers do you service?
IT Doctors works on all types of computers, PC or Mac, even custom-built. We are proud to be a member of the Apple Consultants Network, a Microsoft Certified Consultant and Dell certified.
How much will it cost to fix my computer?
Every client’s situation is unique, but IT Doctors’ approach is always the same: provide you with the most cost-effective solution and exceptional repair service. We also offer maintenance plans and discounts for certain services, just ask us.
What is different about IT Doctors?
IT Doctors is different from other IT shops or repair options because we strive to take the “techie” out of technology, giving you friendly, personal service from the highest caliber professionals. Clients appreciate our down-to-earth approach. We prescribe the most cost-effective solution for your overall technology health. IT Doctors truly “manages your technology” like no other company serving South and Central Florida. Our service, follow-through, certifications and convenient service options make us a smart choice for your home, business or total technology needs.
Can I connect all of the computers in my home to the internet?
Yes. IT Doctors can configure all of the computers in your home for internet access, set up a wireless network and/or connect to your printer/s.
Are all of your technicians qualified to complete repairs?
Yes. IT Doctors’ repair technicians are expertly trained, most with more than 10 years experience in computer repairs and maintenance. We serve a number of private and business customers across South and Central Florida.
Do you guarantee your work?
Yes. IT Doctors stands behind all of our work. We pride ourselves in offering the highest level of warm, personal service and customer satisfaction. We completely understand the importance of properly working technology in everyday business and personal life, and how critical “healthy technology” is to your day.
Can you help setup my printer? What about other devices
Yes. Our technicians are trained to troubleshoot and diagnose printer connectivity issues. We also can help you setup other devices such as iPods, iPads, webcams, and any other peripherals.
What is the difference between POP and hosted Exchange email?
POP is a basic email that has been common since the 1980s. It less expensive than Outlook Exchange, but lacks advanced functionality. POP email is stored on your local PC rather than a central server, so emails that came through another device such as a different computer, laptop or mobile, will not be seen on your local PC.
Outlook Exchange on the other hand, has advanced features that help small businesses boost productivity, including: mobile access, shared calendars, task list, file-sharing and contacts. Because everything is stored centrally, you always see the latest version of everything. You also have Web mail, enabling the ability to log in from any computer with an internet connection. Contacts are shared, meaning company or client contact information will not be lost or misplaced. This hosted solution ensures backup and uptime of nearly 100%.
Talk to IT Doctors about the solution that’s right for you.
